Department of Library Services

UP Library Services Quality Assurance

The University of Pretoria Library Services has an integrated integrated quality assurance programme to which all staff contribute. The programme is governed by the Quality Team. The Quality Office coordinates the annual quality agenda.

Quality Office

Quality Team 2009

Mrs Gerda Beukes
Main Library
University of Pretoria
Pretoria
0001

E-mail: gerda.beukes@up.ac.za
Tel.: +27 (0) 12 420 3718

Monica Hammes
Robert Moropa
Hilda Kriel
Heila Pienaar
April Mahlangu
Elna Randall

Gerda Beukes
Soekie Swanepoel
Ujala Satgoor
Louis Leonard
Leonora Wydeman
Magriet Lee

Quality Agenda 2009

LibQUAL client survey (May)
Report: Overall / Faculty Libraries in Merensky / Faculty Libraries outside Merensky
LibStats implementation
Library staff: Log in
Investors in People assessment (October)
Management Information
The Library's contribution to UP excellence
Management information 2006-2008
Ongoing contribution to evaluation of faculties and departments
Wat het ons?
Performance indicators
Benchmarking
Preparation for peer review 2010
Participation in Northumbria 8: Performance Measurement Conference
Third generation balanced scorecards for libraries by Monica Hammes