Education Library - Service Pledge

Service agreement between the Department of Library Services and clients

*What you can expect from us*
We undertake to:
	Be the gateway for access to globally available academic information
	Provide access to all recommended text books if commercially available and with cooperation from the lecturers
	Ensure a balanced collection of information sources within financial constraints
	Provide group training sessions in the information literacy skills required to use our services correctly and to assess your information needs
	Provide the information or feedback on requests within two working days of receiving a written client request
	Have an information specialist available for appointments

*What we can expect from you*
Postgraduate Students
We request you to:
	Register as library users, abide by the rules and keep your student registration card with you at all times
	Adhere to the Code of Conduct and be co-responsible for the conservation and maintenance of the collection, infrastructure and physical facilities
	Buy the prescribed books
	Be computer literate
	Make yourself available for training in information literacy
	Make appointments with the relevant information specialist if in need of his/her services
	Collect any interlibrary requests within 14 days of notification

Teaching and research staff
We request you to:
	Be co-responsible for the creation of a balanced and comprehensive subject collection
	Keep up to date with the latest developments in the Department of Library Services and continuously and accurately pass on this information to your department and students
	Adhere to the Code of Conduct
	Make the information on prescribed and recommended books available as requested
	Supply the information needs and student numbers for assignments one month beforehand in order to enable the information specialists to obtain the information timeously and to create copies and relevant products
	Arrange a training session for the post-graduate and distance students during the first contact session

Undergraduate Students
We request you to:
	Register as library users, abide by the rules and keep your student registration card with you at all times
	Adhere to the Code of Conduct and be co-responsible for the conservation and maintenance of the collection, infrastructure and physical facilities
	Buy the prescribed books
	Be computer literate
	Make yourself available for training in information literacy