|
I recently had the opportunity to attend
a 7-week program at the Mortenson Center for
International Library Programs in Urbana-Champaign,
Illinois. The Mortenson Center is located in the
Undergraduate Library of the University of Illinois
(UI), one of the three largest universities in the
United States and which is situated in
the twin cities of Urbana and Champaign.
The program is being
offered by the Mortenson Center (http://www.library.illinois.edu/mortenson)
to
library and information science professionals from
outside the United States to allow them to get a deeper
understanding of the connection between the stated goals
of the profession and the actual provision of library
services. The visitors, referred to as ‘Associates’,
are exposed to practical librarianship in America and
have the opportunity to exchange information about
practices in their home countries. The 2009 Fall
Associates Program was attended by 14 library
professionals from 9 different countries, i.e. Colombia,
Georgia, Japan, Nigeria, South Korea, South Africa,
Trinidad and Tobago, Uganda and Vietnam.

From left to right:
Samson Adebayo (Obafemi Awolowo University,
Nigeria), Fehintola Onifade (University of
Agriculture, Abeokuta, Nigeria),
Claudia de Four
(University of the West Indies, Trinidad and Tobago),
Trang Huynh (Cantho University, Vietnam), Sara
Thompson (Mortenson Training Co-ordinator),
Hyunwoo Park (Seoul National University, South
Korea), Fernando Garcia (Luis Angel Arango Public
Library, Bogota, Colombia),
Christine Asao ( Gulu
University, Uganda), Morongwa Modiba (National
library of South Africa),
Heiner Camacho (
Luis Angel Arango Public Library, Bogota, Colombia),
Ben Ramela (City of Johannesburg Libraries),
Martha de Waal (Centre for African Library
Leadership, UPLS), Annamarie Goosen (LIASA Center
for Information Career Development),
Nana
Berikashvili (Caucasus Research Resource Center,
Tbilisi, Georgia) and Kengo Yamada (Hosei
University, Japan).
***
The program
consisted of a variety of activities such as seminars,
lectures, workshops, individual and group assignments,
library visits, participation in the annual Illinois
Library Association Conference and tours outside of
Illinois to other professional organisations and
institutions of interest. Topics such as library
advocacy, library communication strategies, project
management, grant writing, marketing, information
literacy, Web 2.0 technology, the IFLA Internet
Manifesto, diversity and multicultural services,
community informatics, international copyright, etc.
were presented in different learning formats and styles.
The Associates had the opportunity to explore
and participate in activities in their individual fields
of interest as offered by the UI Main Library, the
Undergraduate Library, various decentralised branch
libraries, and the UI
Graduate School of Library and
Information Science (GSLIS).
We had full access to the holdings and
services of the University Library during our stay.
As Programme
Co-ordinator for the Centre for African Library
Leadership (CALL), established within the University
of Pretoria Library Services through a grant from the
Carnegie Corporation of New York, I had the opportunity
to observe and experience the day-to-day functioning and
programming of the Mortenson Center. Through talks and
meetings with staff members, I gathered valuable ideas
on how to run the CALL, how to promote the activities
of the CALL, and how to improve on certain aspects of
the library leadership academies that are being offered
(http://www.library.up.ac.za/aboutus/carnegie.htm
> CLLA 2009 feedback or: (http://www.library.up.ac.za/aboutus/docs/clla_report_09.pdf
).

Martha de Waal (Centre for
African Library Leadership, UPLS) and Annamarie Goosen (LIASA
CiCD, second from right) with the Mortenson staff,
from
left to right: Susan Schnuer (Associate Director), Coral
Daube (Office Support Associate), Sara Thompson
(Training Co-ordinator), Barbara Ford (Director) and
Jamie Luedtke (Graduate assistant)
***
The Associates had the honour of
attending meetings during which 2 South African library
professionals contributed to the 2009 program: Dr
Peter Lor, former South African National Librarian
and immediate past IFLA Secretary-General, presented a
paper on comparative librarianship, while
Ms
Ellen Tise,
the 2009/2011 IFLA president, presented the 19th
Annual Mortenson Distinguished Lecture: Isolation
and information famine: stifling Africa’s growth. (http://www.lis.illinois.edu/news/lectures.html
)

Annamarie Goosen
(LIASA CiCD), Martha de Waal (Centre for African
Jamie Luedtke (Graduate
Assistant, Mortenson Center), Annamarie Goosen,
Library Leadership, UPLS) and Ms Ellen Tise (IFLA
President) Dr Peter Lor and Martha de
Waal
***
Herewith some of the
highlights of the 2009 Fall Associates Program:
1. Library visits:
Visits to different
academic, public and special libraries on campus and
elsewhere, formed an important part of the Programme.
After an initial tour of the UIUC Main Library and
Undergraduate Library early in the Program, we were
gradually introduced to the unique features and services
of some of the other libraries on campus.
The unique
Oak Street Library Facility
with its state-of-the-art climate control system is a
major component in the University of Illinois Library's
efforts to preserve its rich print collections. The
facility primarily houses items with a low circulation
history, shelved on 40-foot high racks of industrial
shelving. The high-density shelving is utilised to
accommodate considerably more material than could
possibly be housed on regular library shelving or even
in moveable, compact shelving. A special inventory
program utilises barcode technology and interfaces with
the Library’s online catalog (http://www.library.illinois.edu/circ/oak/index.html).
The Associates were fascinated by the facility and
particularly enjoyed the ”elevator forklift” which is
used to store and retrieve items from the high-density
shelving.

The 40-foot high racks of
industrial shelving and the elevator forklift

The Associates with the
forklift operator
Off campus we had the
opportunity to visit two extraordinary local public and
community libraries, i.e. the Champaign Public
Library (http://www.champaign.org/
) and the Urbana Free Library
http://www.urbanafreelibrary.org/
). The
former impressed all of us because of the modern
building, the natural light and open spaces, the
advanced e-resource collection and the online services
available to the public. The library has been named one
of America’s top public libraries in the November 2009
issue of The library journal.

The Urbana Free Library,
housed in an older, more traditional library building,
with many interesting corners and ‘hide-away spaces’
allows the individual to escape to the weird and
wonderful world that exists only in books. And although
it is an old building, the beautiful children’s library
inspired adults to play again …


Entrance to the Urbana Free
Library ... and some adult librarians
having fun in the children’s library
A visit to the
Chicago Public Library (http://www.chipublib.org)
was an exhausting
and mind-boggling
experience. The library can be described as nine floors
of innovative library services
where the community come to
improve their lives, nourish their intellect or simply
to be entertained. The library’s mission statement
perhaps says it all: "We welcome and support all
people in their enjoyment of reading and lifelong
learning. Working together, we strive to provide equal
access to information, ideas and knowledge through
books, programs and other resources. We believe in the
freedom to read, to learn, to discover." A so-called
Winter Garden on the 9th floor is a
tranquil, quiet open space which rises through the tenth
floor to a skylight. The library is indeed a place ‘to
gather, learn, connect, read and be transformed’ and the
many library quotes on the walls are a constant reminder
of the important role that libraries need to play in the
community.

The Associates at the
entrance to the Chicago Public Library

The Winter Garden on the 9th
floor and open space inside the Library
Amongst many other libraries
we also had the opportunity to visit the Norris L.
Brookens Library (University of Illinois at
Springfield), the Abraham Lincoln Presidential
Library and Museum, the Westerville Public
Library in Ohio and the Illinois University High
Library at the school for gifted learners. All
these libraries provided a unique and different learning
opportunity.
2. Visits to professional
events and organisations:
The Illinois Library
Association Conference:
A definite highlight was a
trip to Springfield and Peoria, Illinois, to attend the
Annual Illinois Library Association
Conference. The theme of the conference was:
Transformation: see tomorrow today and the
Mortenson Associates enthusiastically participated in a
session on “Global transformations” with short
presentations on their different countries and
libraries. We had time to visit the Exhibits Hall, to
attend other sessions of interest and to network with
the librarians from Illinois. The Conference had a
general feeling of excitement, a positive vibe and a
feeling of something good that is yet to happen…

Mortenson Associates at the
Illinois Library Association Conference

The OCLC Online Computer
Library Center Headquarters in Dublin Ohio:
I have been involved
with OCLC and WorldCat for many years and it was an
eye-opening experience to see the many dedicated
hardworking people behind the scenes that really want to
deliver the best possible service. It was fascinating
to walk through the Operations Command Centre to see
where WorldCat “lives” – in three larger than life
mainframe servers. It was possible to see that at one
particular moment 5000 cataloguers from all over the
world were working on Connexion Client at the same
time! It is indeed the combination of people and
technology that contributes to the huge success of OCLC
(http://www.oclc.org/about/default.htm).

Inside the OCLC headquarters

The OCLC Operations Command
Centre
The American Library
Association Headquarters in Chicago:
During a trip to Chicago
we had the opportunity to visit the American Library
Association Headquarters (http://www.ala.org).
It was heart-warming to experience how passionate
American
library professionals are about their libraries and
library association. Their positive attitude and
enthusiasm reminded me of Mr Robert Moropa’s saying
about joining our own national library association: It
is not about what LIASA can do for me, but rather what I
can contribute to LIASA ... We can learn from our
American colleagues, be enthusiastic LIASA members and
be proud representatives of the UPLS and its many
achievements.
The Graduate School of
Library and Information Science (GSLIS):
Information on LIS
education at the University of Illinois was provided
through various information sessions at the Graduate
School of Library and Information Science (GSLIS) (www.lis.illinois.edu
), which is ranked highly amongst other schools of
library and information science in the United States.
Students are being introduced to the status of the
profession through theoretical and practical study of
the principles, foundations and ideas of the discipline
of library and information science, whilst working
closely with the Undergraduate Library and actively
participating in the Mortenson Center programs.
***
Reporting on some of the
activities, library visits and learning opportunities
experienced during the Mortenson Fall Program will not
be complete without also mentioning the fun, laughter
and social gatherings …
The City of Chicago:
the Associates had the wonderful opportunity to spend
some free time in Chicago. Everyone agreed that
the trip to Chicago in a luxury bus, the train ride back
to Urbana, and everything in between contributed to a
special wow experience. We stayed in the Club Quarters
Hotel which is beautifully situated on the Chicago River
amongst majestic old buildings and modern architectural
structures such as the Trump Towers. We had the
opportunity to see and experience the vibe of Chicago
nightlife, visit the Millennium Park and the Sears
Towers, and enjoy an architectural boat cruise on the
Chicago River. It was an unforgettable fun experience
and contributed to the special dynamics of the group as
a whole.

Images from Chicago
During a visit to the
Lincoln Trail Libraries System, which support
online access and shared online catalogs in academic,
public, school and special libraries in East Central
Illinois, the Associates had great fun learning about
the Fish Philosophy as alternative approach to
customer service (http://lincolntrail.typepad.com/ltls_quick_connections/2009/10/mortenson-center-associates-at-ltls.html#more
). The Fish Philosophy identifies four key
principles to increase energy and morale in the
workplace, to please the customer/client/patron and to
change the outlook of the working environment for the
better:
- play
(fun and light heartedness)
- make their day
(focus on engaging others in ways that will lift their
spirit)
- be there (living in
the present moment and giving others full attention)
- and choose your
attitude (is the glass half full or half empty).
The Fish Philosophy
is indeed something that starts with the individual’s
attitude and the presentation contributed to the already
existing energetic and positive attitude amongst the
Associates.
The saying goes: when in
Rome, do as the Romans do ... well we did just that by
organising a Halloween party, having a pumpkin
carving contest and celebrating this huge American
tradition in our own fun way.

Halloween pumpkin carving
fun
It has been an incredible journey ...
learning, laughing, having fun … at the end of every
day’s busy schedule, the Associates gathered in one of
the many interesting coffee shops in Urbana or downtown
Champaign … discussing the day’s activities, overcoming
language barriers, sharing news from home, or perhaps
just a comforting hug ... priceless!

Meeting for coffee after
each day’s busy schedule ...
***
The Mortenson staff originally referred
to the 2009 Associates as the 2009 Rock Band.
It was an honour to be a part of this particular group,
which in the end was renamed the
2009 Illini Dream Team!
I would like to thank Ujala
Satgoor, Robert Moropa and the Carnegie Corporation of
New York for this wonderful opportunity to broaden my
horizons, to learn and explore. I was able to learn so
many new aspects of our profession. Not only from the
program content, the Mortenson staff, lecturers and
speakers, different library professionals that I have
met, but also from my fellow-Associates, their libraries
and their countries.
A thought to ponder:
Tomorrow’s leaders walk
through the doors of your library every day.
You give them the tools
for the journey.
Martha de Waal
Programme Co-ordinator
Centre for African Library
Leadership
University of Pretoria
Library Services
November 2009
|