Department of Library Services

UP Library Services Quality Assurance

The University of Pretoria Library Services runs an integrated quality assurance programme to which all staff contribute. The programme is governed by the Quality Team. The Quality Office coordinates the annual quality agenda.

Quality Office

Quality Team 2010

Mrs Gerda Beukes
Merensky Library
University of Pretoria
Pretoria
0001

E-mail: gerda.beukes@up.ac.za
Tel.: +27 (0) 12 420 3718

Ujala Satgoor
Robert Moropa
Hilda Kriel
Monica Hammes
Refilwe Matatiele

Gerda Beukes
Soekie Swanepoel
Leonora Wydeman
Bettie de Kock
Elna Randall

Quality Agenda 2010

	Management Information2009 The Library's contribution to UP excellence 2009 Management information 2006-2009 (Staff intranet) E-books statistics (Staff intranet)
	Follow-up of LibQUAL 2009 Feedback to participants English / Afrikaans / Powerpoint for plasma screens
	Follow-up of Investors in People
	Self-evaluation and peer review, February 2011

Quality Agenda 2009

	LibQUAL client survey (May) Report: Overall / Faculty Libraries in Merensky / Faculty Libraries outside Merensky Feedback to participants English / Afrikaans

	LibStats implementation Library staff: Log in

	Investors in People assessment (October)

	Management Information 2008 The Library's contribution to UP excellence 2008 Management information 2006-2008 (Staff Intranet)

	Contribution to evaluation of faculties and departments Dept of Town and Regional Planning, compiled by Hettie Groenewald School of Financial Sciences, compiled by Fatima Darries Dept Visual Arts, compiled by Elsa Schaffner

	Performance indicators To Council CHELSA project contribution

	Benchmarking Informal benchmark with University of Washington based on 2008 information on the web (Library intranet) Benchmarking exercise with South African research universities libraries.

	Participation in Northumbria 8: Performance Measurement Conference Third generation balanced scorecards for libraries, presentation by Monica Hammes

	Preparation for peer review 2010